🔗 Share this article

Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.

The popular resale platform has updated its measurement guidelines for women's and children's clothes without notifying all users about the change.

Digital Channels Reaction

Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.

Vinted explained the new system was more in line with comparable marketplaces.

The platform has recommended to check their listings and update the measurements by hand if necessary, resulting in member annoyance.

Measurement Approach Changes

Previously, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The revised method features an alphabetical indicator and numerical range such as S/UK 8-10.

In some cases, the size labels have been reassigned - for example a size L was formerly size 12 but now shows as UK 16-18.

User Experiences

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Stephanie Gallen, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Required Changes

Charlotte Lunn, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".

"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she explained.

Service Background

The app has more than 100 million users, comprising 18 million UK members.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: previously, the service retracted a modification to its shipping options following member complaints.